Terms of service

1. Who these terms are between

"We", "us" and "Caryvane" mean Centurion Computers Ltd, company number 10498449, registered at First Floor St Matthews House, Haugh Lane, Hexham, Northumberland, NE46 3PU. "You" means the organisation that holds the account, and the people who use it on that organisation's behalf. By creating an account, ticking the box at sign-up, or using the service, you accept these terms. If you are accepting them for an organisation, you confirm you are entitled to.

2. What the service is

Caryvane is a data lifecycle platform: software agents installed on your machines, hosted workers we run, and a web console, which together back up, archive, migrate, retain and restore your data into storage that you own and control. The current features are described on this website and in the documentation; we add to them over time and may retire features that are superseded, with notice where they are in use.

Caryvane holds no copy of the data it moves. Where your data lands, and for how long it stays there, is decided by the storage and the jobs you configure.

3. Accounts and access

You are responsible for the people you give access to, for keeping passwords, two-factor secrets, deployment tokens and API keys confidential, and for everything done under your account. Tell us at once if you believe any of them has been compromised. Managed service providers and distributors who create accounts for their customers are responsible to those customers for the service they resell, and to us for their customers' compliance with these terms.

4. Your data and your storage

• You own your data. We claim no rights in it beyond what is needed to provide the service to you.
• You supply the storage. You are responsible for the credentials you give us, for the storage provider's own terms and charges, and for what it holds. Deleting a storage target in the console does not delete anything at the provider.
• You are responsible for the legality of the data you back up and for having the authority to copy it — including, for Microsoft 365 and Google Workspace, the administrator consent those services require.
• A backup is only proven by a restore. We provide the tools to test restores; we cannot know what you have not tested.
• Where we process personal data on your behalf we do so under the processor terms in our privacy policy, which form part of these terms.

5. Acceptable use

You must not use Caryvane to store or move material that is unlawful, that infringes someone else's rights, or that you have no right to hold; to attack, probe or overload the service or anyone else's systems; to circumvent the limits of your plan; or to resell access other than as a partner under an agreement with us. The agent software is licensed to you for use with the service, not sold; you may not reverse-engineer it or remove its signing. We may suspend an account that breaches this section and will tell you why.

6. Fees, trials and payment

Prices are as shown at sign-up or in your agreement with us or your provider. Self-service customers are billed in advance; managed service providers and distributors are billed in arrears on the machines actually enrolled. Cloud Agent jobs are metered against your plan or against credits you have bought. Prices exclude VAT. A free trial lasts 15 days and needs no card; connectors and Cloud Agent jobs wait for a paid plan. Fees are non-refundable except where the law says otherwise or we have agreed otherwise in writing. We may change prices with at least 30 days' notice; a change applies from your next billing period.

7. Availability and support

We aim to keep the console and the hosted workers available at all times and to tell you in advance of planned maintenance. Agents are designed to keep running scheduled jobs when the console is unreachable. We do not promise uninterrupted service unless a service level is agreed in writing. Support is by email at hello@caryvane.com; for customers of a managed service provider, first-line support comes from that provider.

8. Changes to the service and to these terms

We improve Caryvane continuously and agents update themselves. We may change these terms; we will give account holders at least 30 days' notice by email of any change that reduces your rights, and continuing to use the service after that date is acceptance. The date at the top says when these terms last changed.

9. Intellectual property

Caryvane, its software, documentation, names and marks belong to Centurion Computers Ltd and its licensors. Storage providers' names on this site are their owners' trademarks. Feedback you give us may be used to improve the service without obligation to you.

10. Confidentiality

Each of us will keep the other's confidential information confidential and use it only for the purposes of the service, except where disclosure is required by law. Your data and your storage credentials are your confidential information.

11. What we promise, and what we do not

We promise to provide the service with reasonable skill and care and substantially as described. Beyond that, the service is provided as is: we do not promise it will be error-free, that every file on every system can be captured, or that it will meet requirements you have not told us about. Nothing in these terms limits any right you have under law that cannot be limited.

12. Liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that, we are not liable for loss of profit, business, goodwill or data, or for indirect or consequential loss; and our total liability to you in any twelve-month period is limited to the fees you paid us for the service in that period (or £100 if you paid none, for example during a trial). Loss of data that was backed up but never restore-tested, or that was deleted from your own storage or by a job you configured to delete after upload or to archive, is your responsibility.

13. Ending the agreement

You may close your account at any time from the console or by email. We may suspend or close an account for non-payment or a breach of these terms, with notice where practical. On closure your agents stop, your account data is deleted within 90 days as described in the privacy policy, and your backups remain in your own storage untouched. We will help you export account information (jobs, catalogues) on request within that period.

14. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that a consumer resident elsewhere in the UK keeps the protection of their local law. If a term is found unenforceable the rest still applies. These terms, the privacy policy and any written agreement with us or your provider are the whole agreement between us about the service.

15. Contact

Centurion Computers Ltd, First Floor St Matthews House, Haugh Lane, Hexham, Northumberland, NE46 3PU — hello@caryvane.com.